The Original Fabric Comb takes your privacy and the security of your financial information very seriously.
Don't worry, we'll protect your data, won't on-sell it, or generally misuse it. We respect your privacy and information you share with us to complete a purchase.
The Original Fabric Comb recognises the trust you are placing in us when you become our customer. Under law, your rights to privacy are also protected. Privacy laws place
strict requirements on us to treat certain information collected as confidential, to
store your information securely and to allow you to easily access, check and
correct your information.
applies to this website and any other website created or hosted by us from time
By using our website(s) or programs, you are consenting to the collection of
reserve our right to amend, remove or vary this policy without notice. You should
check this page regularly to see any changes we may have made to this policy.
When we collect information about you
At times, we are required to collect personal information in the normal course of
providing services for our customers. These services include:
- Accepting customer orders
- Processing online purchases and payments
- Dealing with customer service requests (including via social media)
- Processing credit card payments
- Arranging product holds
- Accepting gift voucher payments
- Processing cash refunds
- Maintaining detailed information on our website(s)
What do we collect and why
We may collect the following information from you:
- Your name and contact details, such as your address, email address and phone
- Your purchase history
- The date and time you access our sites
- The internet address of the website from which you linked directly to our sites
- Other information you may supply to us
We want to communicate with you only if you want to hear from us. If you prefer
not to receive promotional information from us, please let us know by clicking on
the “unsubscribe” or “update your preferences” at the bottom of any of our
Access to your information
You may review, change or delete personal information related to your use of our
website(s). To access your information, simply sign into your account and visit
your account dashboard. If you would like to know what information we hold
about you please contact us.
If you discover that there is an error or information is missing, please update your
details online by signing in and editing the relevant details on your account
We understand the importance of protecting your personal information and have
appropriate procedures in place to safeguard and secure the information we
collect in order to prevent unauthorised access or disclosure, to maintain data
accuracy and to ensure the appropriate use of your information.
It is important for you to protect against unauthorised access to your password
and your computer. Ensure you sign out when you have finished visiting our
website(s) especially if you have accessed our website(s) from a shared computer.
Credit Card payments are taken via Stripe, a secure website that protects your
details. We do not have access to your details when you use this method of
payment. Your payment details are never kept on file.
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information”.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at firstname.lastname@example.org or by mail using the details provided below:
The Original Fabric Comb
[Re: Privacy Compliance Officer]
EFC Manufacturing Co, 7 Riverside Quay, #1610, Southbank VIC 3006, Australia